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Privacy Policy

PRIVACY POLICY Luchi LLC dba Sprout Living (“Sprout Living”, "Luchi", “we”, “us” or “our”), which includes our affiliated companies, is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, e-mail address, telephone/fax numbers, credit/debit card information, demographic information, gender information and responses to survey questions (“Data”) that you may provide to Sprout Living, are treated. Accordingly, we have developed this Privacy Policy (“Policy”) to explain our use of your Data as well as our precautions to keep your Data confidential and secure. By ordering our products and using our services, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time by us in our sole discretion. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarize yourself with any changes. We will post any new Policy on our websites, changing the date at the bottom of such Policy. The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy. WHAT INFORMATION DO WE COLLECT? We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. We do not store credit card details nor do we share customer details with any third parties. When ordering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. HOW DO WE USE YOUR INFORMATION? We may use the Data we collect from you when you purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your shopping experience and to allow us to deliver the type of content and product offerings in which you are most interested; To allow us to better service you in responding to your customer service requests; To process your transactions even quicker; To administer a contest, promotion, survey or other site feature; and To send periodic emails. Your Data, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. If you have opted-in to receive our e-mail newsletter, we may send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If you would no longer like to receive promotional e-mail from us, please click 'unsubscribe' link on the bottom of each e-mail newsletter. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. HOW DO WE PROTECT VISITOR INFORMATION? We implement a variety of security measures to maintain the safety of your Data. Your Data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Although we have tried to create secure, reliable and trustworthy websites for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by us. Thus, we cannot be responsible or liable for the security of your Data whilst in transit via the Internet to us. DO WE USE 'COOKIES'? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term 'outside parties' does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline. How can you opt-out, remove or modify information you have provided to us? To delete all of your online account information from our database, sign into the 'My Account' section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. DATA TRANSFER ABROAD. Sprout Living may have databases in different jurisdictions. Sprout Living may transfer your Data to one of its databases or to companies within the Sprout Living group or to its partners, who have agreed to keep your Data confidential and secure, outside of your country of residence. If the level of privacy protection in a country does not comply with internationally recognized standards, we will ensure that Data transfers to our databases in that country are equally protected and that a transfer of Data to third parties in such countries does not occur. By submitting your Data, you expressly agree to its possible transfer to other companies within the Sprout Living group and/or its partners and to this end to its trans-border transmission. THIRD PARTY LINKS Occasionally, at our discretion and in an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). If you provide any personal information through any such third party web site, your transaction will occur on such third party's web site and the personal information you provide will be collected by, and controlled by the privacy policy of, that third party. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES. SPAMMING Sprout Living does not conduct “spamming”. Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we inform you by e-mail whilst giving you the choice of opting out of such service. DATA AND CHILDREN To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any Data. Sprout Living will not knowingly collect, use, or disclose Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent, guardian). Our websites are general audience sites that are not designed nor intended to collect Data from children under the age of 18. We ask that parents supervise their children while online. TRADEMARK RIGHTS Sprout Living and its affiliates, licensors and content providers are the owners of all the trademarks used on the Sprout Living websites. Third parties are not allowed to use and apply any of the trademarks, logos and identifying marks without the express written consent of Sprout Living. TERMS AND CONDITIONS Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.sproutliving.com/terms-agreement/ CHANGES TO OUR POLICY If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on November 28, 2018. QUESTIONS AND FEEDBACK We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. ONLINE POLICY ONLY This online privacy policy applies only to information collected through our website and not to information collected offline. YOUR CONSENT By using our site, you consent to our privacy policy. CONTACTING US If there are any questions regarding this privacy policy you may contact us using the information below. SPROUT LIVING CONTACT INFORMATION care@sproutliving.com (888) 633-5984 PO Box 14188 Chicago, IL 60614 United States