Free Shipping on ALL Domestic Orders – Use code PUMPMEUP for a FREE Pumpkin Seed Protein sample with any order!

FAQ

Ordering

  • What does my Order Status mean?

    If your order is marked as Completed, this means that your order has already shipped, and tracking information should have been emailed to you at the address that you provided during checkout. If you are missing tracking information, feel free to email us at info@sproutliving.com or call us directly to obtain your tracking information.

    If your order is marked as Processing, this means that your order has successfully been placed in the system and will be shipped soon. If the order is placed before 1:30 PM Central Standard Time (CST), then it will very likely be shipped that same day. If it is placed after this, it will ship the next day.

    If you have any further questions about the status of an order, don’t hesitate to contact us through our online chat system, by email at info@sproutliving.com or by phone at 1-888-633-5984.

  • Do you offer any coupon codes or special discounts?

    Yes! We offer quantity discounts when you purchase multiples of the same product, up to 20% off your entire order. Please see our product pages for more detailed information about discounts for each product.

  • Can I modify my order after it is placed?

    It depends. If your order is placed before 2 PM Central time, it will most likely be shipped out that same day, and once shipped, can not be changed. If placed after this time, please contact us to discuss any desired changes.

  • Can I order your products outside the United States?

    Of course! International orders can be placed directly through our website. Shipping rates will vary based on your location with a minimum of $50, generally. For specific quotes, please contact us.

  • Where can I buy your products?

    Our products are carried by many retail stores throughout the country. For an up-to-date list or to find the nearest one to you, please contact us.

  • How can I place an order?

    Orders can be placed directly through our website – visit the Products section at www.sproutliving.com/shop/ – or feel free to call us directly at 1.888.633.5984 to order over the phone.

  • Do you offer samples?

    Unfortunately, we do not offer samples yet! We are working to make this possible in the future, but are unable to provide any at this time.*

Wholesale

Shipping

  • Can I calculate my shipping cost?

    Domestic shipping for all orders under $100 is a flat rate $10, and for all orders above $100, shipping is free! For international orders, there are also flat rates that vary depending on your country. Please contact us to find out shipping to your specific location if it does not show up on the Checkout page using the Shipping Calculator.

  • Can I expedite my order?

    In most cases, yes! If you need your product sooner than normal, please contact us to discuss upgrading your shipping and that associated costs.

  • When can I expect my order to arrive?

    To most parts of the United States, shipping takes 2-3 business days. International shipping will vary. As soon as your product is shipped, a tracking number will be sent to your email so you can see exactly where your product is and when it will arrive.

Returns

  • Can I return or exchange my product?

    If your product is unopened, then we will happily return or exchange it for any reason. Just contact us, and we will be happy to provide a free return less shipping and handling and a 15% restocking fee. No questions asked. If you have already opened the product, we might still be able to work something out. Please contact us on our general line at 1.888.633.5984 to discuss your concerns.

Product Information

  • Should I worry about high temperatures affecting the product?

    Based on all of our understanding and experience, protein begins to denature when exposed to temperatures between 118 and 130 deg Fahrenheit for sustained periods of time. As such, it’s recommended that the products be stored in cool places. Furthermore, we’re confident that the temperatures reached during transit as well as the lengths of time under these conditions do not pose significant risk of denaturing or harming the protein, and the efficacy of the product remains intact.

  • How are the pumpkin seeds processed into a powder?

    Our pumpkin seeds are processed using a cold-press technology that is very efficient in removing the fat and oil content of the seeds without harming any of the inherent nutrients of the seeds. The fat is taken down to just under 10%, which further concentrates the protein. Our process is meant only to reduce fat, not nutrients.

  • What happens if I accidentally consume the silica packet inside the product?

    Inside each product, a silica packet is inserted that helps absorb any extra moisture. The contents of this are not toxic, but surely shouldn’t be consumed unless accidentally.

    If accidentally consumed, don’t worry too much. A quick search has shown similar variations of this type of answer:

    Usually, nothing happens if you eat silica gel. In fact, you eat it all the time. Silica is added to improve flow in powdered foods. It occurs naturally in water, where it may help confer resistance against developing senility. Silica is just another name for silicon dioxide, the main component of sand.

    (https://chemistry.about.com/od/medicalhealth/f/What-Happens-If-You-Eat-Silica-Gel-Beads.htm)

    The product will not go bad without the packet so there’s no need to replace the packet. Of course, we always recommend consulting a physician with any health concerns related to this.

  • Are all products safe in pregnancy and while breastfeeding ?
    It’s always a difficult answer when pregnancy and breastfeeding are involved because everyone’s body is different. The ingredients in all of our products are all organic, vegan, kosher, non-gmo, gluten-free and contain absolutely no preservatives, coloring agents or additives of any kind, but of course there’s a chance for issue depending on the individual.
    We encourage you to look to our product pages, where you can find the all the ingredients they contain and information about each one.
  • What is the small business card that comes with the package?

    We’re glad you’re curious! The Plant Thank You cards that come with each package are our way of thanking you for your purchase and also a way to give back to good ole Mother Earth. Each card is made of non-GMO, wild, heirloom seeds that can be planted in your garden!

  • Are your products produced using hexane?

    Of course NOT! Our products are strictly processed without using any hexane.

  • Do your products contain sulfites?

    Of course NOT! Our products do not contain any sulfites.

  • Are your products nut-free?

    Of course! All of our products do not contain any nuts and are manufactured in a cGMP-compliant facility that does not process nuts or soy.

  • Are your products gluten-free?

    Of course! All of our products are naturally gluten free.

  • Are your products certified kosher?

    Of course! All of our products are certified kosher by Earth Kosher.

  • Are your products non-GMO?

    Of course! We are committed to using only the purest ingredients and one of our main concerns has always been using non-GMO ingredients. We believe that natural nutrition always trumps anything genetically modified.

  • Are your products raw?

    Of course! All of our ingredients are processed under low temperatures below the raw standard of 118° F, ensuring that they maintain their enzymatic activity, nutrient density and robust flavors.

  • Where are your ingredients sourced?

    Our ingredients are sourced from all around the world. We source many of our superfoods including lucuma, maca and mesquite from South America and our other superfoods and ingredients from Africa, Europe, the Americas and Asia.

  • What is a superfood?

    Superfoods are nutrient-dense foods that have relatively low calories and are excellent sources of antioxidants, polyphenols, vitamins and minerals. They are revered for their ability to strengthen immune systems, support digestive systems, increase energy levels, reduce stress and generally promote an overall well-being in the mind and body. Found all around the world, superfoods can be the perfect addition to your healthy and well-balanced lifestyle. Learn about these amazing foods through our Infographics page at www.sproutliving.com/infographics/.

Storage

  • Should I worry about high temperatures affecting the product?

    Based on all of our understanding and experience, protein begins to denature when exposed to temperatures between 118 and 130 deg Fahrenheit for sustained periods of time. As such, it’s recommended that the products be stored in cool places. Furthermore, we’re confident that the temperatures reached during transit as well as the lengths of time under these conditions do not pose significant risk of denaturing or harming the protein, and the efficacy of the product remains intact.

  • How should the products be stored?

    We recommend that our products be stored in a cool, dry place.

  • What is the shelf life of your products?

    Our products have a shelf life of 18 months, and as a small company, we are continually in production, so we do not have large volumes of inventory. All of our products are produced frequently, ensuring that they very rarely approach their expiration dates.

Company

  • Unanswered questions?

    If you have any questions or concerns not addressed in these FAQ, don’t hesitate to contact us by email at info@sproutliving.com or over the phone at 1.888.633.5984.

*If you are a large wholesale account, we can offer a form of free samples by providing credit for any initial trial purchase on larger subsequent purchases.

FREE Shipping on ALL domestic orders